App support

How can we help?

This is the official support center for Bible with Original Names, published by The Way Partners LLC. Get help with the iPhone and Android apps, the web reader, privacy questions, or a passage that deserves another look.

Email app support Read the Privacy Policy

Support email: support@twpventures.com

Start here

Help for the reader and mobile app.

Most reading features work without an account, and the mobile app is designed to keep your personal reading library on your device. These links cover the things app-store reviewers and real users need to find quickly.

Technical support

Report a crash, display problem, update issue, broken link, or anything else that keeps the reader from working normally.

support@twpventures.com →

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Privacy & data

See what stays on your device, what limited analytics and diagnostics may be collected, and how to make a privacy request.

Terms

Read the product terms covering use of the app, reader, Scripture content, local notes, sharing, and third-party services.

Contact The Way Partners

Reach a real support address.

For the fastest help, tell us which device you are using, the app version if you can find it, and what you were doing when the problem happened. For wording or source questions, include the book, chapter, and verse.

App supportProblems, bugs, updates, and reader help→PrivacyData, deletion, and privacy requests→General contactProject questions and other inquiries→

A useful support report

What to send us.

You do not need to send private reading notes or anything sensitive. A short, reproducible report is usually enough.

For an app problem

iPhone or Android device model
iOS or Android version
Bible with Original Names app version, if known
The screen or passage you were on
What you expected and what happened instead
A screenshot if it helps explain the issue

For a translation or text issue

Book, chapter, and verse
The exact wording you are questioning
What you think should be reviewed
A source, manuscript, lexicon, or comparison translation if relevant
Whether the issue appears in Original Names or Traditional English display mode

Common questions

Quick answers.

Do I need an account?

No. The current Bible with Original Names reader does not require a user account or sign-in.

Where are my bookmarks, highlights, and notes stored?

Your reading library is stored locally on your device or in your browser. It is not uploaded as an account-backed library. Use Export my library before deleting the app, clearing its storage, or moving to another device if you want a backup.

Can I read without an internet connection?

The mobile app ships with its reader and Scripture content so normal reading works offline. Internet access is used for things such as checking for verified translation updates, opening external support/project links, sharing web links, and—when enabled—analytics or diagnostics.

The app looks stuck or a page did not load. What should I try?

First close and reopen the app. Then confirm you are on the latest version available from the App Store or Google Play and restart the device if needed. If the problem remains, email support@twpventures.com with the device, OS version, and steps that reproduce it.

How do I back up my notes?

Open Library in the reader and choose Export my library. Keep that JSON file somewhere you control. You can use Import library later to restore it.

How do I report a privacy concern or request deletion?

Read the Privacy Policy, including the privacy choices and deletion section, or email hello@twpventures.com. Because the app does not use accounts, some analytics data may be pseudonymous and may not be reasonably identifiable as yours; we will explain what can be located and deleted for the request you make.

Is this the same as “Support The Way” contributions?

No. This page is app and customer support. If you are looking for the separate project-support page, visit Support The Way.

Publisher: Bible with Original Names is published by The Way Partners LLC.
30 N Gould Street, Sheridan, WY 82801
Technical support: support@twpventures.com · Privacy: hello@twpventures.com · Legal: legal@twpventures.com